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Welcome to Darren Smith's HCC homepage for MAN1021 Management. My goal is to provide you with access to critical resources to assist you in your coursework.  Use of this website is required for your course, please familiarise yourself with it and check back frequently.

12 - Communication & Interpersonal Skills

Presentation Guidelines

Follow these steps for success:

  • Define words
  • Explain basic concepts
  • Give examples!
  • Allow for additional examples from instructor/other students, provide opportunity for concept synthesis and further exploration of the topic.

    • Topics to be covered in your presentation:

    I. UNDERSTANDING COMMUNICATION
    A. Introduction
    B. How Does the Communication Process Work?
    C. Are Written Communications More Effective Than Verbal Ones?
    D. Is the Grapevine an Effective Way to Communicate?
    E. How Do Nonverbal Cues Affect Communications?
    F. Is the Wave of Communication's Future in Electronic Media?
    G. What Barriers Exist to Effective Communication?
    H. How Can Managers Overcome Communication Barriers?

    II. INTERNATIONAL INSIGHTS INTO AND GENDER ISSUES IN THE COMMUNICATION PROCESS
    A. Do men and women communicate in the same way?

    III. DEVELOPING INTERPERSONAL SKILLS
    A. The Importance of Interpersonal Skills
    B. Why Are Active Listening Skills Important?
    C. Why Are Feedback Skills Important?
    D. What Is the Difference between Positive and Negative Feedback?
    E. What Are Empowerment Skills?
    F. How Do You Manage Conflict?
    G. What Are Negotiation Skills?
    H. How Do You Develop Effective Negotiation Skills?
    I. What is an Effective Presentation?

    Other important points:

    • You've been given a number of resources to assist you in your project... see Better Learning Page, Oral Presentations section for tips.
    • Your grade is computed from the Oral Evaluation Guide so please familiarise yourself with it.  Your grade will suffer if you don't use it and pay attention to it.
    • If you're going to read your entire presentation from the textbook, forget it.  I can read the book myself and so can the class.
    • If you're not prepared, be ready for an "F".

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